Refund Policy

What you buy on Midnight Velvet is digital: credits and Premium arrive on your account as soon as your USDT payment is confirmed on the TRON network. Because nothing can be returned once it has been used, purchases are final - with the exceptions below, which we honour every time.

When we refund or put it right

• Paid, but nothing arrived. If an hour after the network confirmed your transfer you still have no credits or Premium, write to [email protected] with the amount and the approximate time. We find the transfer and either deliver your order or return the money.
• The amount did not match. A transfer that matches no order is kept, not lost. On request we credit it to your account or send it back.
• Paid twice for one order. The second payment comes back in full.
• Our fault. If a fault on our side kept you from using what you paid for, we refund the unused part or add the lost days to your Premium.

How refunds are paid

In USDT (TRC20), to the address the payment came from, minus the network fee, within 7 days of our reply. Spent credits, used Premium days and accounts closed for breaking the Terms are not refunded.

Nothing to cancel

Premium is paid once for a fixed period and never renews by itself. When it ends, your account returns to the free plan; you keep your chats and your credits.

Questions about a payment: [email protected]